Refunds & cancellation
No lock-in, ever.
Getting out should be as easy as getting in. It costs us little and it is the whole reason you can try this at all.
What happens, in every case.
Skip a week, before Thursday 8 PM
The credit rolls forward and your subscription extends by a box. You paid for four boxes and you get four boxes. A skip is not a refund, because nothing went wrong.
Skip a week, after Thursday 8 PM
Not possible. By then the fruit for your box has been bought against a count. We’d rather say this plainly than take the request and quietly not honour it.
Pause
Billing stops at the end of the month you have already paid for. Any boxes you haven’t taken stay as credit until you come back. There is no window in which they expire.
Cancel
Billing stops immediately, and every box you paid for and didn’t take comes back as cash — within seven working days, to whatever you paid with. Not as credit, not as a voucher.
A piece that disappoints
Send a photo. It’s replaced in your next box, or we credit the box instead if you’d rather. Nothing is collected and nothing is argued about.
The one box to try.
₹1,600, one Saturday, no subscription. If you change your mind, tell us any time before it is delivered and you get all of it back — not credit, not part of it. After it has been delivered, it is covered by the guarantee like any other box.
Why a claim never has a price on it.
A bad piece is replaced or credited against the box. We never quote you a rupee figure for one fruit, because we don’t sell fruit by the piece and a number like that would be invented. The box has a price. A cherry doesn’t.
How a claim worksHow to do any of it.
Skipping, pausing and cancelling live in your account on this site, so there is a record you can read back. If something there won’t do what you need, message us and we’ll do it for you.
How to reach usNothing can be ordered or paid for on this site yet. These terms apply from the first box we deliver.